Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to health information provided by our practice.


You can use this Portal to:

  • Access reports, lab results, Clinical Document Architecture (CDA) and your demographic information.
  • Review your upcoming appointments.
  • Communicate with our office staff via secure messages.

Login

How do I login to the system?

You will need your username and password information to access the system.

If you forget your username, please contact us at 703-788-8454.

What if I forgot my password?

If you have a username but you forgot your password, select "Forgot your password?" to reset your password.

Why can't I login?
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please contact us.

Reports

How to find a report?

After each office visit, a report should be posted to this portal for you to view. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time".

How do I view a report?

PDF forms are provided. To open a report, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a report, you will want to download and install Adobe® Viewer from here.

What does a report mean to me?

You'll have access to your reports soon after each visit. An electronic report is faster and more efficient than traditional paper reports. You will have access to your information 24/7.

Why don't I see any reports?

Your reports are uploaded as soon as they are available. Please make sure that you have selected the correct date range. If you do not see your reports or need technical support, please contact the Patient Portal Help Line at 703.788.8454.

Profile

How can I change my demographic information?

If your demographic information needs to be updated, please click on the "Report Changes" button located in the lower right corner of the screen. This will inform our staff. For security reasons you can't change your demographic information from the Patient Portal.

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.